Pilot: Customer Centricity + Design Thinking


Join Stephanie Otto as she goes live to kick off the 1st of 6 episodes of the long awaited “Customer King” series. Get ready to watch as she sits down with Linda Luman, the SVP, Human Resources/CHRO at Freedom Financial, to discuss how a deeper focus on customer centricity and design thinking can take a company from average to exceptional. She’ll leave you ready to take innovation into your own hands and begin transforming your customer experience today.

Organizations that focus on human-centered design are able to: -Ensure Rapid Adoption -Increase Engagement & Productivity -Attract, Retain and Grow Talent -Attain Fierce Customer Loyalty